At Khat, we carefully inspect and pack every order before dispatch to ensure that your Pooja essentials reach you safely.
Damaged or Defective Items
If your order arrives damaged, defective, or with an incorrect item, please contact us within 48 hours of delivery at cc@khat.in.
To help us resolve the issue quickly, please share:
- Your order number
- Clear photographs or a short video of the damaged/incorrect item
- A brief description of the issue
Once the issue has been verified, we will arrange a suitable replacement or resolution.
Non-Returnable Items
Due to the nature of our products, we do not accept returns or exchanges for products that have been opened, used, or ordered by mistake.
Products that are damaged after delivery due to improper handling, storage, or use are not eligible for replacement.
We encourage you to carefully review your order before placing it. If you have any questions about a product, our team will be happy to assist you before purchase.
SHIPPING POLICY
At Khat, we aim to process and dispatch your order as quickly as possible.
Orders are generally processed within 1–2 business days after confirmation.
Estimated Delivery Time
- Delhi & NCR: 2–3 business days
- Other locations in India: 5–7 business days
Delivery timelines may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Once your order has been shipped, you will receive a confirmation with the courier details and tracking/AWB number, allowing you to track your package.
Deliveries are generally made during standard delivery hours. Please ensure that someone is available at the delivery address to receive the order.
For any questions regarding your shipment, please contact us at cc@khat.in.
DELIVERY POLICY
Please ensure that you provide a complete and accurate delivery address and contact details while placing your order.
If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
If you are unavailable at the time of delivery, the courier partner may attempt delivery again or provide instructions for rescheduling or collection, depending on their delivery policy.
Khat is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address, unavailability of the recipient, or circumstances beyond our control.
PRIVACY POLICY
At Khat, we respect your privacy and are committed to protecting your personal information.
When you place an order or interact with our website, we may collect information such as your name, contact details, billing information, and delivery address to process and fulfil your order.
Your information is used only for legitimate purposes, including:
- Processing and delivering your orders
- Communicating with you regarding your order
- Providing customer support
- Improving our products and services
- Complying with applicable legal requirements
We do not sell or knowingly share your personal information with third parties for their independent marketing purposes.
Your information may be shared with trusted service providers, such as payment gateways and delivery partners, only when necessary to provide our services.
Khat reserves the right to update or modify this Privacy Policy from time to time. Any changes will be reflected on this page.
By using khat.in, you agree to the terms of this Privacy Policy.